Armand Olivares

Director

Helpdesk & Help Systems

Armand founded the Help Desk team in the Philippines and took it to record levels of customer satisfaction. He leads by example and emphasizes the balance between productivity and employee well-being.  As a trusted leader, he ensures the smooth and efficient functioning of his teams.

 

Armand started working night shifts at a BPO company to support his studies for a Computer Science degree.  Since joining ClinicMind in Technical Support at a ground level, Armand built the first offshore ClinicMind Help Desk team and kept expanding its scope of services until eventually consolidating all ClinicMind’s Help Desk operations and system design. To perfect the customer support quality, he manages regular team member training sessions and uses rigorous client satisfaction metrics (NPS).  He is passionate about leveraging technology.  He introduced a Learning Management System and various Artificial Intelligence (AI) tools.

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Armand believes in the motto, "You miss all the punches that you do not throw," reminding him of the importance of taking chances and seizing opportunities for success.