Quality of Support
Working ON your service requires you to focus on three major components:
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Processes (SOPs)
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People
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Software
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We use ClinicMind software to continuously improve our SOPs and monitor team performance, individual compliance with the SOPs, and productivity.
What We
Offer
01
Transparency
Sophisticated dashboard and various reports are avaialble to keep you current about any outstanding or completed work
03
Chat Now
Our Help Desk experts are available for live conversations during business hours for any system- or service-related questions​​
05
Individualized Training
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02
New Features
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04
AI Module (UC)
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24/7 availability
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Instant response
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Comprehensive answers to questions in free text
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Continuously monitored and improved response quality
06
Automated Training
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07
Learning Management System
A Learning Management System that explains in detail how to use our practice management software and provides a learning route for doing so. This can be configured differently for each role within the practice. The Learning Management System is designed in such a way that you can view the total number of courses available,track your progress, and much more. You can always go back to them for reference.
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Tutorial Videos
With a blend of visuals, we offer instructional videos with step-by-step guides on how to navigate our software.
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Compliant Documentation by Dr. Gregg Friedman
Individually scheduled training
08
Scoring System
Our scoring system ensures your progress is measured accurately, as you complete your training and tests with predefined grading criteria. Learners' cumulative scores and progress are tracked. We use this system to measure our own teams’ performance and competency. This tool can help measure your staff’s performance and competency if you so choose.​
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Practice Management by Dr. Gregg Friedman
Podcasts​
Recordings
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Kickoff Call
A 60-minute kickoff call sets the stage for our partnership, where we set up your account and schedule training on the practice management software. Since all ClinicMind team members are also trainers, we can divide your staff by department and provide in-depth, job-specific training to everyone simultaneously.